Refund & Return Policy

At VeloGear Premium, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Include all original packaging, accessories, manuals, and inserts.

• Show no signs of installation, wear, damage, or misuse.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, installed, or damaged after delivery.

• Clearance, final sale, or promotional items marked as non-returnable.

• Gift cards.

• Customized or personalized products.

• Items returned without original packaging or missing components.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will resolve the issue as quickly as possible by providing a replacement, exchange, or refund where appropriate.

How to Start a Return

To request a return, please contact our customer support team with your order number.

Do not send items back without receiving return authorization, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

If you would like a different item or size, please contact us. We will gladly assist with an exchange whenever inventory is available.

Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and must instead follow the return process outlined above.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page.

Thank you for choosing VeloGear Premium.